We want and expect your purchase with us to go smoothly from our site all the way to your course. However, if you've received goods and have changed your mind about purchasing them, you may return the goods to us for a full refund or exchange (excluding postage costs). The following conditions apply:
-You inform us via email of your wish to cancel or exchange an item within seven working days of receipt of your order.
-The ordered goods have not been made or customised to your specification.
-You arrange for safe return delivery through a recorded courier service at your cost. We cannot be responsible for goods returned unsigned for and lost in the post. It may take up to 7 days for us to receive your return depending on the courier you use. We will email you as soon as we receive it.
-Return shipping costs will be refunded if we have sent the wrong goods in error.
-Goods must be returned within 30 days. You are responsible for returning the goods in brand new condition, unused and in the original intact packaging.
-The redelivery of goods due to incorrect sizing selections will incur delivery costs.
-Refunds will be issued to the payment method used to make the original purchase. We will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your account
However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible. .
Warranty/Faulty or Damaged Goods
All products purchased from EU Golf Store are covered by the original manufacturer's warranty policy. In the event that you receive a defective or faulty product, repair, exchange or refund will be offered under the Sale of Goods and Supply of Services Act 1980 (Ireland). Email firstname.lastname@example.org with your order number, day time contact number and the details of the defect as soon as the problem arises.
We reserve the right to establish proof of purchase and to send any returned product to the manufacturer for inspection before proceeding with any refund, repair or exchange.
In all cases the returns address is:
EU Golf Store
Greystones Driving Range
Custom clubs are made to your individual specifications. Upon receipt of your order, we forward it to the appropriate manufacturer. They then give us an estimated due date which you will be notified of via email. In the event that you order custom fitted clubs and change your mind, we can cancel within a 24 hour period of placing the order. Depending on how far the manufacturer has progressed the order, we reserve the right to deduct a 10% handling charge from your refund.